We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came without a box but anyway excellent quality. Truly recommend this store.
Muy rapido envio, figura en perfecto estado
Geniaaal
great quality and amazing. best store! :)
Todo bien
Es una buena figura, tiene pequeños defectos de pintura, pero son minúsculos, muy buen trabajo y muy buena figura por ese precio esta genial, el paquete a venido en perfectas condiciones
Figure is pretty OK.
Excelente figura y embalaje
La figura ha llegado en perfectas condiciones , todo genial , los detalles son increíbles muy contento con la compra , el único desperfecto es que la caja ha venido doblada ..por el resto todo perfecto
멋진 물건입니다. 강력추천!
perfecto, tuve algún problemilla con el vendedor en un anterior pedido, pero me lo soluciono rapido
La figura para el precio que tiene esta muy bien. la caja no vino dañada xk tampoco viene montada pero como en mi caso que es para un regalo está muy bien.
Il pacco è arrivato in tempo, tuttavia la scatola non era in perfette condizioni
Excelente figura
thank you very much , i ll be very happy to buy from you again
34 Tage Lieferzeit nach Deutschland. Figur sieht sehr gut aus und kommt in guter Verfassung an. Der Kontakt mit dem Verkäufer war sehr gut kann ich nur empfehlen
Really really really love it!!! Plus quick delivery Now my marineford collection is almost completed Thank U very much!!
Muy buena figura, totalmente satisfecho, lo unico es el tiempo de llegada del pedido. Pero todo muy bien
Perfecto, el unico problema es que si va con la caja, al menos podria ir dentro de la caja, no que te la envíen y la temgasque montar también...
verygood
Assez difficile à monter mais très belle figurine !